Customers rate our excellent service at 4.8 out of 5
Already a Ducting Express customer? Please consider leaving us a review.
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Jason
Super prompt service. Ordered on line and within 30 minutes received a phone call and goods available for collection at their premises.
Reply from Ducting Express
Good Afternoon Jason. Thank you for taking the time to leave us a 5 star Google review! We appreciate the positive feedback and hope to see you online again soon. Take care, Amy -
David Watt
Great service. They were more than helpfull when I messed up my order and fixed it for me with ease and professionalism. Perfect! Can't ask for more.
Reply from Ducting Express
Good Morning David. Thank you for your 5 star review! We appreciate your positive feedback and glad we could help you to amend your order. Have a great week, Amy -
James Coopey
Excellent service from start to finish..kept well informed during the whole process
Reply from Ducting Express
Good afternoon James. Thank you for leaving the team a 5 star Google review! This is now a milestone for us as this is our 700th review, so we really appreciate the time you've taken out of your day to do so! We hope to see you online again soon. Take care, Enya. -
Gerald Colley
Contradicting dates given for delivery, had to call up to clarify. Only bends and accessories left even though delivery ticket said tube had also been left. However when notified the error was corrected straight away and driver sent back to rectify which… Read more
Contradicting dates given for delivery, had to call up to clarify. Only bends and accessories left even though delivery ticket said tube had also been left. However when notified the error was corrected straight away and driver sent back to rectify which was appreciated. Thanks
Reply from Ducting Express
Good Morning Gerald. Thank you for taking the time to leave us a four star google review! Sorry, to hear you had some confusion with the delivery date and apologies the delivery driver missed off your spiral, glad he could rectify the error and get it to you within the hour and I hope all is good with your order since the delivery. Many thanks, Amy -
Harry White
Their service was fabulous, got lots of good advice from Graham, the parts arrived next day and they all fit perfectly to each other and the extractor hood
many thanks
Reply from Ducting Express
Good Afternoon Harry. Thank you for the 5 star review! We appreciate the positive feedback, glad we could help you find what you needed. Take care, Amy -
Ali Albassam
No comment left
Reply from Ducting Express
Good Morning Ali. Thankyou for leaving us a 5 star google review! Take care, Amy -
Robert Lea
What an amazing help. Called up to check the fittings were in stock and they were. Amy said she would look out for out order and get it sent out straight away which she did came 1 day later thanks was a massive life saver getting a hob extractor connected.
Reply from Ducting Express
Good Afternoon Robert. Thank you for the 5 star review! It is good to hear you received your order smoothly the next day. Glad we could help. Have a great week, Amy -
Edward Martin Roberts
Quick delivery, and good range of products.
Reply from Ducting Express
Good Afternoon Edward. Thank you for your 5 star review! We appreciate the kind feedback. Take care, Amy -
Sharon Tunnicliffe
Excellent service from start to finish - easy online ordering, immediate email confirmation and invoice, quick dispatch, friendly and efficient service (special shout out to Amy!), would recommend
Reply from Ducting Express
Good Afternoon Sharon. Thank you for taking the time to leave us such a kind 5 star review! Happy to have helped you through the process, hope to see you online again soon. Take care, Amy -
Daren Reynolds
Friendly and helpfull staff, good stock of parts and prompt delivery.
Reply from Ducting Express
Good afternoon Daren. Thanks for leaving us a 5 star Google review! It's great to hear that you are satisfied with the service and products received. Have a lovely day, Enya. -
Keith Murphy
Great service as always from the guys at Ducting Express
Reply from Ducting Express
Good morning Keith. Thank you for taking the time to leave us a 5 star Google review. We really appreciate your feedback! Take care, Enya. -
De “Demo” Mo
Excellent customer service! Staff are quick to respond and accommodate requests
Reply from Ducting Express
Good Afternoon. Thank you so much for taking the time to leave us a five star google review! We really appreciate the kind feedback regarding our service. Have a lovely weekend, Amy -
Ian Browning
First class service from these guys.
Great product as well.
Highly recommended.
Reply from Ducting Express
Afternoon Ian! Thank you for taking the time to leave us a 5 star Google review! It's great to hear that you are satisfied with the service and products you've received! We hope to see you online again with us soon. Kind regards, Enya. -
John Atchison
Great company to deal with. Quick turnaround and very good quality products.
Reply from Ducting Express
Good afternoon John. Thanks for leaving the team a 5 star Google review! We really appreciate your kind feedback. Take care, Enya. -
Pgl Merchant Taylors'
No comment left
Reply from Ducting Express
Good Morning! Thank you for taking the time to leave us a 5 star google review. Take care, Amy -
Ian Barker
A very quick and simple process from finding the parts through the delivery.
Reply from Ducting Express
Good Afternoon, Ian. Thank you for leaving us a 4 star review! We appreciate the positive feedback and glad to hear you find our site easy to navigate. Enjoy your weekend, Amy -
Tony Phillips
No comment left
Reply from Ducting Express
Afternoon Tony. Thanks for leaving us a 4 star Google review! Take care, Enya -
Rob Robotham
No comment left
Reply from Ducting Express
Good Afternoon, Rob. Thank you for taking the time to leave us a five star review! We hope to see you online again soon. Take care, Amy -
F C Hammonds
Great goods and price, but appalling delivery.
£1200.00 of goods just left on the pavement outside our closed factory.
Reply from Ducting Express
Good Afternoon, F C Hammonds. Thank you for taking the time to leave us a review. We apologise for the confusion regarding your delivery. We sent you a dispatch notification on Tuesday 25/06 at 8:54am to let you know the order would be delivered on Wednesday the 26/06 within normal business hours. It states in our terms and conditions and within the email that if the delivery date does not suit your business operating hours, then to notify us and we had no response or call to let us know you close at 4:30pm. Our driver arrived at your site at 4:50pm, which is within normal business hours. The driver did attempt to call at 4:53pm but had no response. On arrival at a delivery address the driver will only ever leave an order on site if he deems the area safe, which fortunately you did get to the site to find the items in good condition and safe. If the driver did not deem it a safe area, then the order would have been returned to our warehouse and a redelivery charge would have had to be paid. Apologies for any inconvenience caused, if you do order with us in future, please let us know opening hours or communicate to us any specific delivery requirements and we will do our best to adhere to them. Have a lovely weekend, Amy -
Sallie Clasby-Noble
Website easy to navigate, good choice of products. Excellent value for money and items arrived packaged well and in good time.
Reply from Ducting Express
Good Morning, Sallie. Thank you for the 5 star review! Really appreciate all the positive feedback. Glad to hear you had a great experience throughout your ordering process. Have a lovely weekend, Amy -
Keith Reynolds
Great service, very timely communication and accommodating with order delivery. special thanks to Amy for help and assistance.
Reply from Ducting Express
Good afternoon Keith. Thanks for leaving us such a kind 5 star Google review! We really appreciate the feedback you have provided. We hope to see you online again with us soon. Take care, Enya. -
Rye Allen
Ducting arrived on time. Quality product. Would recommend. Cheers, Ryan Allen
Reply from Ducting Express
Good Morning, Rye. Thank you for leaving us a 5 star google review! We appreciate you taking the time to leave us positive feedback. Have a lovely day, Amy -
Cliff
Good products, reliable delivery times
Reply from Ducting Express
Good morning Cliff. Thanks for leaving us a 5 star Google review! We really appreciate the feedback. Take care, Enya. -
Randy Allen
Great ALL around!
Easy to navigate website, Communications and Customer service.
Keep up the great works!
Reply from Ducting Express
Good Morning Randy. Glad you had such a good experience. Thank you for taking the time to leave us a 5 star review! Hope to see you online again soon. Take care, Amy -
Ally Mackay
Very fast delivery, excellent items. Highly recommend.
Reply from Ducting Express
Good morning Ally. Thank you for taking the time out of your day to leave us a 5 star Google review! It's great to hear that you received your delivery promptly and are satisfied with the quality of the products ordered. We hope to see you online again with us soon. Have a lovely day, Enya. -
Olivia Bramwell Royal
Always good customer service and great service carried out
Reply from Ducting Express
Good Afternoon, Olivia. Thank you for the 5 star review! We appreciate your kind feedback. Take care, Amy -
Stephen
Would highly recommend this Company. They were helpful with advice before i placed an order on line. The order was dispatched the same day and arrived well packaged the next. All good.
Reply from Ducting Express
Good Afternoon, Stephen. Thank you so much for the 5 star google review! Glad to hear everything went smoothly with your order and we hope to see you online again soon. Enjoy your weekend! Take care, Amy -
NIcky Shergold
Extremely quick delivery!! Item as described thank you
Reply from Ducting Express
Good afternoon Nicky. Thank you for taking the time out of your day to leave us a 5 star Google review! It's great to hear you are satisfied with the service and delivery received. We hope to see you online again with us soon. Take care, Enya. -
Andrew Mcclean
Great service and a speedy delivery just fantastic. thanks
Reply from Ducting Express
Good Afternoon, Andrew. Thank you for taking the time to leave us a five star google review! We appreciate your feedback. Take care, Amy -
Neil Cockle
Brilliant service right from the start,
Enya and Amy, made it very easy to change my order with no fuss.
would recommend this company highly.
Neil at Planet Wheels
Reply from Ducting Express
Good Afternoon, Neil. Glad to hear myself and Enya were able to help you sufficiently. Thank you for taking the time to leave us a 5 star review! Always happy to help if you require any assistance in the future. Take care, Amy -
Ben D
No comment left
Reply from Ducting Express
Good Afternoon Ben. Thank you so much for the 5 star google review! Kind regards, Amy -
Rob
WM Air Conditioning - First time using Ducting Express and very helpful and delivery was prompt. Thank you.
Highly recommended.
Reply from Ducting Express
Good Afternoon Rob. Great to hear such kind feedback, glad your experience with us went smoothly and thank you for the 5 stars! Have a lovely weekend, Amy -
Jules CC
First rate product with fast delivery, excellent service
Reply from Ducting Express
Good morning Jules. Thanks for leaving us a 5 star Google review! We really appreciate the feedback you have provided. Take care, Enya. -
Ray Dawson
I was very happy with the products delivered and the service provided. The order was delivered as promised.
Reply from Ducting Express
Good Afternoon Ray. Thank you for taking the time to leave us a 5 star review! We appreciate the positive feedback. Take care, Amy -
Alastair Braid
Arrived as promised and kept fully informed.
Reply from Ducting Express
Good Afternoon Alastair. We appreciate the kind review, thank you for leaving us five stars! So glad to hear you received good service throughout the process of your order. Take care, Amy -
PA Hilton
Easily found what I was looking for and shipped promptly. Easy to buy and receive. Will continue to use when needed.
Reply from Ducting Express
Good afternoon! Thanks for taking the time to leave us a 5 star Google review! It's great to hear that the ordering process and delivery was easy for you! Take care, Enya -
Michael Garrett
Enya was extremely helpful is finding / spec'ing what I needed for a commercial ducting job. Thanks again Enya.
Reply from Ducting Express
Good Afternoon Michael. Thank you for your 5 star review! It's lovely to hear such great feedback about our Enya. Hope to see you online again soon. Kind regards, Amy. -
Tom Beagle
No comment left
Reply from Ducting Express
Good Afternoon Tom. Thank you so much for the 5 star google review! Kind regards, Amy -
Phil Dennis
Exceptionally fast delvery and incredibly helpful staff- doesn't get any better!
Reply from Ducting Express
Good Afternoon Phil. Thank you for the 5 star google review! We appreciate you taking the time to leave us such lovely feedback on our delivery speed and staff. Take care, Amy -
David Wilkes
No comment left
Reply from Ducting Express
Good Afternoon David. Thank you for taking the time to leave us a 5 star review! Much appreciated, Amy -
Ray Collister
Brilliant service, thank you, Ray
Reply from Ducting Express
Good Afternoon Ray. Thank you for the 5 star google review! We appreciate the kind words. Have a lovely day, Amy -
William Cooper
No comment left
Reply from Ducting Express
Hello William. Thank you for leaving us a 5 star review! Take care, Amy -
Craig Longshaw
These guys did everything they could to help us out of a hole left by another supplier! Easy to deal with, pleasant and polite, will be sending our future business in their direction!
Reply from Ducting Express
Good Afternoon Craig. Thank you for leaving us a 5 star google review! We are glad we could resolve the troubles you had and look forward to seeing you online again in the future. Kind regards, Amy -
Janet Haigh
Great to deal with and great product!
Reply from Ducting Express
Good morning Janet. Thank you for leaving us a 5 star Google review! We really appreciate the feedback you have provided. Have a lovely day! Kind regards, Enya. -
Steve Pugh
Great communication and contact
very fast service
Reply from Ducting Express
Good morning Steve. Thanks for leaving us a 5 star Google review! It's great to hear you were satisfied with the service you've received. Take care, Enya. -
Alan Watling
Allways prompt service excellent
Reply from Ducting Express
Good morning Alan. Thank you for taking the time to leave the team a 5 star Google review! We really appreciate the feedback! Take care, Enya. -
Tom MONKMAN
Great product and fast delivery. Thanks
Reply from Ducting Express
Good Morning Tom, we appreciate you taking the time to leave us a five star google review! Thank you for the feedback. Take care, Amy -
Stuart Becker
As always, good price and quick delivery!
Reply from Ducting Express
Good morning Stuart. Thanks for leaving us a 5 star Google review! We really appreciate the feedback. Take care, Enya. -
Mtn 19
Great experience when seeking advice on parts. They seem to know there stuff and were most helpful.
Order placed & wont hesitate to use in the future
Reply from Ducting Express
Good Morning. Thank you for leaving us a 5 star google review! We are glad to hear your lovely feedback. Have a great day, Amy -
Piero Coia
Great company to do business with
Reply from Ducting Express
Good afternoon Piero. Thank you for taking the time to leave us a 5 star Google review! We really appreciate your feedback. Kind regards, Enya. -
Mike Taylor
Products exactly as described, used for DIY bathroom / house extraction project, ordering process straightforward and delivery timescale very prompt, would highly recommend and would use their services again.
Reply from Ducting Express
Good afternoon Mike. Thank you for leaving the team a 5 star Google review! It's great to hear that our products and services met your expectations. We hope to see you online again with us soon. Take care, Enya.
