Customers rate our excellent service at 4.8 out of 5
Already a Ducting Express customer? Please consider leaving us a review.
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Richard Berry
No comment left
Reply from Ducting Express
Hi Richard, thank you for leaving us a 5 star rating. We hope to see you in store again soon. Kind Regards, Georgina -
Florian Rosoi
Best service , good delivery time and extremely helpful customer service.
Reply from Ducting Express
Thank you for leaving us a Google review, Florian, we really appreciate you taking the time to do so. I am very happy to hear you were pleased with the service you received from the team here at Ducting Express and hope to see you online again soon. Kind Regards, Georgina -
Paul Watkins
My ducting order arrived in good condition and in good time. The team at Ducting Express were very helpful and gave me good advice on exactly what I required.
Reply from Ducting Express
Hi Paul, I am pleased to hear that you were happy with your order and that our team were able to provide you with the right advice to help you with your requirements. Thank you for leaving us a Google review, we really appreciate it. Kind Regards, Georgina -
M Beresford
I wanted some metal ducting and was very happy with the help and advice I received from Matt. Excellent service and delivery was 1 day earlier than expected which was great!
Reply from Ducting Express
Hi Ming, thank you for leaving us a Google review. I am delighted to hear your lovely feedback and will pass this on to Matt also. Please bear us in mind should you ever need any ducting products in the future. Kind Regards, Georgina -
Elliot Ponder
We approached ducting express to design and supply a ducting layout for our new joinery workshop. Graham was excellent and offered impartial advice throughout. The delivery was always spot on and on time. We required more items and they were always very h… Read more
We approached ducting express to design and supply a ducting layout for our new joinery workshop. Graham was excellent and offered impartial advice throughout. The delivery was always spot on and on time. We required more items and they were always very helpful. We went for the clip duct system and would recommend this over spiral as it looks the part and has given us a extremely efficient extraction system as there are no leaks!
Wouldn’t hesitate in recommending and buying again.
Elliot
Countryside Kitchens
Reply from Ducting Express
Hi Elliot, thank you for your lovely review. We really appreciate you taking the time out to share your experience with Ducting Express and I am very happy to hear that your installation went well and that your new extraction system is extracting efficiently. We hope that we can continue to work with you going forward. Kind Regards, Georgina -
Giles Hulm
Great products with very quick delivery ????
Reply from Ducting Express
Hi Giles, thank you for leaving us a Google review. We are pleased to hear that you were happy with your products and our quick delivery times. We hope to see you online again soon. Kind Regards, Georgina -
Michael McBrearty
Very good and fast service, good produce as advertised, well pleased.
Reply from Ducting Express
Hi Michael, thank you for your lovely review. I am very pleased to hear you were happy with the service you received from Ducting Express. We look forward to seeing you online again soon. Kind Regards, Georgina -
4-E Lectrical
Really helpful when initially calling in my request. all of the parts in stock and quick delivery.
Look forward to using them again.
Reply from Ducting Express
Thank you for leaving us a Google review, we really appreciate you taking the time out to do so. I am happy to hear you were pleased with the service you received and look forward to seeing you online again soon. Kind Regards, Georgina -
Mike Togwell
Excellent quick service. Good quality items.
Reply from Ducting Express
Hi Mike, thank you for leaving us a Google review, we really appreciate it! I'm glad to hear you were happy with the service & products you received from Ducting Express. We hope to see you online again in the near future. Kind Regards, Georgina -
Childrens Rooms
Easy To Order price right product right DELIVERY WRONG Far to long for the price charged.
Reply from Ducting Express
Thank you leaving us a Google review. I am very pleased to hear that you were happy with your experience with Ducting Express. We hope to see you online again soon. Kind Regards, Georgina -
David Welsby
Excellent service , I have used DE for a few projects and have found them to be very reliable with good products
Reply from Ducting Express
Thank you for your review David, it's lovely to hear about your experience with Ducting Express. I am pleased to hear you were happy with your experience and look forward to working with you again in the future. Kind Regards, Georgina -
Duncan Bastable
I arrived to collect the order at lunch time. A member of staff returned into the office to sort the order out.
A great service, definitely being using Ducting Express again.
Reply from Ducting Express
Hi Duncan. Thank you for popping by to see us and thank you for leaving us a review, we really appreciate it. We hope to see you again in the near future. Kind regards, Georgina -
Glen Williams
Excellent Service thank you
Reply from Ducting Express
Hi Glen, thank you for your kind review. I'm glad to hear you were happy with the service you received from Ducting Express. We hope to see you online again soon. Kind Regards, Georgina -
Tom Gunter
Perfect, order online arrived next day. Really nice quality product, good price and great service. Thank you !
Reply from Ducting Express
Thank you, Tom! We really value you taking the time to leave us a Google review. I am pleased to hear your order arrived quickly and you were happy with the products. We hope to see you in store again soon. Kind Regards, Georgina -
Shaun Gregersen
Great service great product would use again
Reply from Ducting Express
Hi Shaun, thank you for your kind review. I am pleased to hear that you were happy with your order and the service you received from Ducting Express. We look forward to seeing you online again soon. Kind Regards, Georgina -
ROBIN CHURCHOUSE
No comment left
Reply from Ducting Express
Hi Robin, thank you for rating Ducting Express. We really appreciate you taking the time to do so. Kind Regards, Georgina -
Kyle Garner
No comment left
Reply from Ducting Express
Thank you for your 5 star rating, Kyle. We really appreciate you taking the time to rate our company, it means a lot to us. Kind Regards, Georgina -
Andy Oakes
Parcel left with a neighbor for a week no delivery card put through door. Had to rely on neighbor to bring parcel round when they saw that I was in. Why people use these company's is beyond me therefore the company who sold me the part will get a poor review
TNT
Reply from Ducting Express
Hi Andy, our sincerest apologies that TNT did not provide the service we usually expect of them on this occasion. I understand why you are disappointed and would like to reassure you that we have raised a complaint with TNT to look into why the driver did not leave a card to say that your order had been delivered to your neighbour, as this is what should have happened. We do always email over a tracking reference on the morning of the expected delivery date which you can track via the TNT website, and our customers are always welcome to give us a call and we would be more than happy to look into orders that are showing as delivered but not received. Your order was dispatched from us on the same day and delivered on the next day so it is also disappointing to us here at Ducting Express that a small error like this has tainted your opinion of our company. Again, we can only apologise. Kind Regards Georgina -
Philip Jones
I found ducting Express,brilliant,just what I was looking for,Ordered on Thursday Quick/Fast delivery next day,fitted on Friday evening,Now got toastie Cabin on Boat,Bikinis only,Will Recommend them for service,Thanks once Again Phil,⛵️⛵️
Reply from Ducting Express
Hi Phil, thank you for leaving us such a lovely Google review. I'm pleased to hear your boat is now nice and warm. We hope to speak to you again soon. Kind Regards, Georgina -
David Beecham
Excellent prompt delivery and well packed and exactly what I wanted
Reply from Ducting Express
Hi David, thank you for leaving us a review. I am glad to hear you were happy with the service & products from Ducting Express. We hope to see you online again soon. Kind Regards, Georgina -
Jason Stirling
Quick delivery good product.
Reply from Ducting Express
Thank you for your review, Jason. We really appreciate your feedback and I'm glad to hear your order arrived quickly. Kind Regards, Georgina -
Lee Barker
Excellent service all as described and delivered on time
Reply from Ducting Express
Hi Lee, thank you for your lovely feedback. I am pleased to hear that you were happy with the service you received from Ducting Express, we look forward to seeing you online again soon. Kind Regards, Georgina -
Gary Monk
Great company very helpful
Reply from Ducting Express
Thank you for leaving us a review, Gary. We really appreciate it! We hope to see you online again soon. Kind Regards, Georgina -
Shaun Hurrell
I found Ducting Express to be a very helpful and efficient company to deal with, very fast delivery and competitive prices. Will be pleased to deal with them again in the future.
Reply from Ducting Express
Hi Shaun, thank you for leaving us a review, we really appreciate you taking the time to do so. I am happy to hear that you were pleased with the service that you received from Ducting Express. We look forward to speaking to you again soon. Kind Regards, Georgina -
Paul Singer
Excellent service, very knowledgeable, helpful and pleasant staff. I will use them for all my ducting products, from now on
Reply from Ducting Express
Thank you so much for your review, Paul. I am pleased to hear you were happy with the service you received from our team. We look forward to seeing you in store again soon. Kind Regards, Georgina -
John Doe
Very helpful team when i was ordering for the first time.Easy ordering system and quick response. We had next day and there was a slight problem as only part order came Spoke to Rebecca who guided me what to do next. Transferred to Tracy in dispatch who… Read more
Very helpful team when i was ordering for the first time.Easy ordering system and quick response. We had next day and there was a slight problem as only part order came Spoke to Rebecca who guided me what to do next. Transferred to Tracy in dispatch who was so helpful and quick to respond in a very professionally and friendly nature it turned out courier had left it on the van but the communication was spot on and was re-delivered back to us. Everyone has issues or things they can,t control but knowing there is someone doing there best to sort the problems out and keeping you informed at all times was excellent.
Really impressed and would consider again in the future. Well done all
Reply from Ducting Express
Hi Lucy. Firstly, thank you for your order. Secondly, we really appreciate your honest and very kind review. Thank you for understanding that sometimes orders/deliveries do not always go so smoothly but we do whatever we can to avoid this and assist in any way possible. We hope to see you online again soon. Kind Regards, Georgina -
Gordon Kelly
Great Staff. Good product. Absolutely First Class Service.
Reply from Ducting Express
Hi Gordon, thank you so much for your kind review. I am pleased to hear you were happy with the service you received, I will pass on your review to the team. We hope we can work with you again going forward. Kind Regards, Georgina -
James Kellerman
Fast, efficient, polite and economical. Very good website and range of goods. What more can you ask for?
Reply from Ducting Express
Hi James, I am pleased to hear you were happy with the service you received from Ducting Express. Thank you for leaving us a review, we really appreciate it. Kind Regards, Georgina -
Dariusz Dembinski
Professional and quick service. I'll definitely use again.
Reply from Ducting Express
Thank you for your kind review, Dariusz. I am pleased to hear that you were happy with with service you received from Ducting Express. We look forward to seeing you in store again soon. Kind Regards, Georgina -
Steven Pegg
Fast dispatch
Reply from Ducting Express
Hi Steven, we are really grateful for you taking the time to leave us a review, thank you. I'm pleased to hear your order arrived quickly. We hope to work with you again soon. Kind Regards, Georgina -
John
Good aii round product price & delivery what U want
Reply from Ducting Express
Hi John, Thank you for leaving us a review. I am pleased to hear you were happy with your experience with Ducting Express. We hope to see you in store again soon. Kind Regards, Georgina -
Prasad Thewarapperuma
Great service n delivery . recommend.
Reply from Ducting Express
Thank you for leaving us a Google review Prasad, we really appreciate you taking the time out to do so. We look forward to seeing you in store again in the future. Kind Regards, Georgina -
Garry Ingram
Top company. Service & Delivery is A1
Reply from Ducting Express
Hi Garry, thank you for your kind review. We are glad to hear your were happy with the service you received from Ducting Express and look forward to continuing to work with you. Kind Regards, Georgina -
Claire “SpiralClaire”
Efficient service and good comms.
Reply from Ducting Express
Hi Claire, we really value customer feedback so thank you for your kind review. We hope we can work with you again soon. Kind regards, Georgina -
Norbert Igli
No comment left
Reply from Ducting Express
Thank you for your 5 star rating, Norbert. We really appreciate you taking the time out to leave us a Google review. Kind Regards, Georgina -
Keith Smallwood
Quick efficient service
Reply from Ducting Express
Hi Keith, we really appreciate you taking the time to leave us a Google review, thank you. We hope to see you in store again soon. Kind Regards, Georgina -
Mark Williams
Excellent Service and Delivery
Reply from Ducting Express
Thank you for leaving us a Google review, Mark. I am pleased to hear you were happy with the service from Ducting Express. Kind Regards, Georgina -
Family Tym
Very efficient and good to find stock of difficult to find items.
Reply from Ducting Express
Thank you very much for your lovely feedback. We pride ourselves on our extensive stock levels so I am glad to hear we could help. We hope we can work with you again soon. Kind Regards, Georgina -
Linda Wood
Great service fast delivery would definitely recommend ????
Reply from Ducting Express
Hi Linda, thank you for your kind review, we really appreciate you taking the time to leave us a review. We hope we can work with you again in the future. Kind Regards, Georgina -
Simon Elbrow
Very quick service will be using again, product came well packed
Reply from Ducting Express
Hi Simon,Thank you for your kind review. I am happy to hear that your products arrived quickly, we look forward to working with you again in the future. Kind Regards, Georgina -
Arjan Singh
Great service. Very helpful. Will use this company again. Thanks. Very happy. ;- ))
Reply from Ducting Express
Hi Arjan Thank you for your review its greatly appreciated -
Stephen
No comment left
Reply from Ducting Express
Thank you for your review Stephen -
Chris Taylor
GREAT SERVICE DELIVERED IN UNDER 24 HRS
Reply from Ducting Express
Hi Chris Thanks you for your review, glad we could help -
Paul Monk
Excellent quality and service really fast delivery thanks
Reply from Ducting Express
Thank you for your review, Paul. I am glad to hear that you were happy with the products and service you received from Ducting Express. Kind Regards, Georgina -
Adam Ford
Excellent service, 24hr delivery, great communication and advice. Highly recommended.
Reply from Ducting Express
Thank you for your review, Adam. We are happy we could provide you with a fantastic service and hope to work with you again soon. Kind Regards, Georgina -
Paul Burke
Very helpful even on a small order.
Reply from Ducting Express
Hi Paul, thank you for your order & feedback. We really appreciate you taking the time out to leave us a review. Kind Regards, Georgina -
Phil Smith
Excellent service, responsive and helpful despite the country being in lockdown
Reply from Ducting Express
Hi Phil, thank you very much for leaving us a review, we really appreciate customer feedback, especially in times like these. We hope we can continue to work with you going forward. Kind Regards, Georgina -
Billy Casper
Outstanding service
Reply from Ducting Express
Hi Billy, thank you for your review. I am glad to hear you were happy with the service you received. We hope we can work with you again soon. Kind Regards, Georgina -
Aaron Chabot
I needed to place an order on proforma instead of using the online store. I spoke to a helpful person who took my list and generated a proforma. However, before placing the order I realised a few items needed to be added. So I got back in touch via email… Read more
I needed to place an order on proforma instead of using the online store. I spoke to a helpful person who took my list and generated a proforma. However, before placing the order I realised a few items needed to be added. So I got back in touch via email only to receive one back listing a bunch of reasons why I’d basically put out the sales guy and asking me to check everything again I wouldn’t have to amend the proforma a third time.
Should have cancelled the order, but I needed the parts ASAP.
When the ducting fittings arrived, they were in a single lined box with no bubble wrap and some fittings were dented. I’ve had to use them anyway due to time constraints.
Might try another company next time.
Reply from Ducting Express
Hi Aaron, I am sorry to hear you weren't entirely satisfied with your experience at Ducting Express on this occasion. We’re usually known for our exceptional customer service and we regret that we didn’t live up to those expectations. Kind Regards, Georgina -
XboxFJB 2018
Items arrived on time, well packaged and as described - very pleased and I will definitely use Ducting Express again.
Reply from Ducting Express
Thank you very much for leaving us a review. I am glad to hear that you were happy with your experience with Ducting Express. We look forward to seeing you in store again soon. Kind Regards, Georgina -
Richsfx
Great product and service very reliable
Reply from Ducting Express
Thank you for taking the time out to leave us a review, we really appreciate customer feedback. We look forward to working with you again in the future. Kind Regards, Georgina
