Customers rate our excellent service at 4.8 out of 5
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Jon Hudson
This has probably been the most impressive example of customer service I’ve experienced. Email updates were quick and informative. The product I ordered was the cheapest I found on the web and it was only the delivery cost that bumped the price but the… Read more
This has probably been the most impressive example of customer service I’ve experienced. Email updates were quick and informative. The product I ordered was the cheapest I found on the web and it was only the delivery cost that bumped the price but the delivery was so quick that I have no complaints. I also got updates confirming the one hour delivery slot! Absolutely brilliant. Thank you!
Reply from Ducting Express
Hi Jon, thank you so much for your lovely feedback. We really appreciate you taking the time to leave us a Google review. I am very pleased to hear you were happy with your experience working with our company and hope to see you online again soon. Kind Regards, Georgina -
Sapphire
Easy ordering, reliable service
Reply from Ducting Express
Hi David, thank you for taking the time to leave us a Google review. I am pleased to hear you were happy with your experience using our company. We hope to see you online again soon. Kind Regards, Georgina -
Karl Kindred
The response and professionalism carried out was well above the normal response from a supplier in this field.
Communication from Ducting Express was top class & the quoted price & delivery & quality of the item was where our business had hoped for.
Tha… Read more
The response and professionalism carried out was well above the normal response from a supplier in this field.
Communication from Ducting Express was top class & the quoted price & delivery & quality of the item was where our business had hoped for.
Thanks again for the swift response to our requirements
Reply from Ducting Express
Thank you for leaving us a Google review, Karl. We really appreciate your lovely feedback. We hope we can work with you again in the future. Kind Regards, Georgina -
Geoffrey Owens
Online chat support was helpful in pointing me in the right direction rapidly.
Delivery was rapid. Product was as required.
Reply from Ducting Express
Hi Geoff, thank you for taking the time to leave us a Google review. I'm pleased to hear you were provided with all the information needed to complete your installation and that it arrived quickly. We hope to see you online again soon. Kind Regards, Georgina -
Danny Caine
Terrible company to deal with. Be sure to check all materials on delivery. Most of the spiral ducting was damaged, some beyond use. Wouldn't refund as I didn't check within 14 days. When I tried getting a refund for kit I didn't need I was told it was uns… Read more
Terrible company to deal with. Be sure to check all materials on delivery. Most of the spiral ducting was damaged, some beyond use. Wouldn't refund as I didn't check within 14 days. When I tried getting a refund for kit I didn't need I was told it was unsellable, despite it being in the exact condition I was sent it in. Very sketchy company.
Reply from Ducting Express
Hi Danny, I am very sorry that you feel this way and as our previous discussions I understand your frustrations. As we have discussed, if you had advised us of any damage to your items on arrival, we would have been more than happy to replace the items for you. This has to be done as soon as possible but within 7 working days of the receipt of the goods, as stated within our terms. In regards to the goods that you sent back to us, we sent over a copy of our returns terms to you by email upon your request to return the goods. As stated within these terms the goods must be unused and not damaged & in their original packaging. The goods returned to us were not deemed to be in a resellable condition so we would therefore not be able to issue a refund. I understand why you may feel like this is unfair, but we have policies in place that we have to adhere to. Kind Regards, Georgina -
Stephen Hilton
Very professional outfit. I needed a LEV solution for new machine purchased, they developed the requirement to meet the machine manuf specification at competitive price. Unit now installed, very happy with quality of the unit and installation, would defin… Read more
Very professional outfit. I needed a LEV solution for new machine purchased, they developed the requirement to meet the machine manuf specification at competitive price. Unit now installed, very happy with quality of the unit and installation, would definitely do business with Ducting Express again.
Reply from Ducting Express
Hi Stephen, we really appreciate you taking the time to leave us a Google review. Thank you so much for your lovely feedback. I am pleased to hear everything went well with your recent installation and you were happy with the experience. We look forward to continuing to work with you going forward. Kind Regards, Georgina -
Rich Henman
Great service, efficient delivery service i would definatley recommend this company to anyone.
Reply from Ducting Express
Thank you for your kind Google review, Rich. We really appreciate you taking the time to leave us a review. I am very happy to read your lovely feedback, and hope we can continue to work with you going forward. Kind Regards, Georgina -
Jeremy Smith
All good easy to order quick delivery,,simple
Reply from Ducting Express
Hi Jeremy, thank you for taking the time to leave us a Google review, we really appreciate it. I am pleased to hear you were happy with your experience working with Ducting Express, we hope we can work with you again going forward. Kind Regards, Georgina -
Brian Phillips
No comment left
Reply from Ducting Express
Thank you for leaving us a 5 star review, Brian. We really appreciate you taking the time to do this. Please consider us for any ducting supplies you may need in the future. Kind regards, Georgina -
Tim Freeman
The way returns are dealt with is old fashioned. The first fan i received was, when first wired up, making a god awful noise from its condenser. A bit like when an old fashioned flourescent tube needs its condenser changed. After a few tests of turnin… Read more
The way returns are dealt with is old fashioned. The first fan i received was, when first wired up, making a god awful noise from its condenser. A bit like when an old fashioned flourescent tube needs its condenser changed. After a few tests of turning the fan on and off it stopped completely and would not run at all. Hence we did not proceed with its installation and asked to return it. We had to pay the return postage, we have no automatic replacement sent, we have to buy another fan to keep the job going at this end, thus paying twice for goods that did not work. We might in due course get a refund we are toldbut only after a 3 week delay for the returned item to be tested. It may be that we are alleged to have damaged it we were told. Basically we were distrusted in the manner and tone of our dealings. Well for your information the replacent item worked fine - no unusual noise from the condenser and it worked entirely without issue (it was wired in just the same by the way). I would certainly prefer to deal with a modern supplier like Amazon where returns are automatic. I would not deal with this supplier again unless it was the only way to buy the goods.
Reply from Ducting Express
Hi Tim, I am very sorry for any inconvenience caused due to the way we have to process faults with fans. Please let me assure you, this is not down to distrust. Unfortunately this is the process that most fan manufacturers will follow. We have received the faulty fan back to us which has been sent to the manufacturer to be tested, I have just chased this up this morning and they have had a quicker turn around than expected and managed to test it already. They have agreed that the fan is faulty and can issue a refund. Your credit note will be raised today and a refund processed back to you. I trust the above resolves your issues. Should you have any further concerns, please do not hesitate to contact me. Again, I am sorry that you were not happy with this process. Kind Regards, Georgina -
Wayne Beadle
Incredibly fast service, professional, excellent communication, great value.
Our company Dynamic Machine Tools can highly recommend Ducting Express
Reply from Ducting Express
Hi Wayne, thank you for taking the time to leave us a Google review. I am super happy to hear you were please with the service you received from Ductign Express. We hope to speak with you again soon. Kind Regards, Georgina -
Patricia Maxwell
Very helpful staff and very good prices plus speedy delivery
Reply from Ducting Express
Hi Patricia, thank you so much for leaving us a Google review. I am pleased to hear you were happy with the service you recieved from Ducting Express. We hope to speak to you again soon. Kind Regards, Georgina -
Keith Batchelor
No comment left
Reply from Ducting Express
Thank you for leaving us a 5 star rating, Keith. We hope to see you online again soon. Kind Regards, Georgina -
Khader Shehab
No comment left
Reply from Ducting Express
Hi Khader, thank you for leaving us a 5 star rating. We hope to work with you again in the future. Kind regards, Georgina -
Ivan Jordanov
Excellent and speedy service!
Reply from Ducting Express
Hi Ivan, thank you for taking the time to leave us a Google review, we really appreciate it! We hope to see you online again in the near future. Kind Regards, Georgina -
Alan Steedman
Top company with relation to service and delivery.Can sincerely recommend .
Reply from Ducting Express
Thank you for leaving us a Google review, Alan. We pride ourselves on our fantastic customer service and "express" delivery times so I am glad to hear that you were happy with these. We hope to see you online again soon. Kind Regards, Georgina -
John Estevez
Excellent service from Ducting Express, Matt was very good and prompt with sending quotes, all parts delivered on time and as our order
Reply from Ducting Express
Hi John, thank you for taking the time to leaving us a Google review. I am glad to hear you were happy with the service you received from our team. I will pass on your kind feedback to Matt also. We hope we can continue to work with you going forward. Kind Regards, Georgina -
Kubek Furniture
Great service as always. Best company of its type out there!
Reply from Ducting Express
Good Afternoon! Thank you for taking the time to leave us a 5 star Google review and your kind comments. We are pleased to hear you were happy with the service. Have a lovely evening, Enya. -
Nick Stoner
FOUND THE PRODUCTS THAT I NEEDED ON THE DUCTING EXPRESS WEBSITE WHICH WAS CLEAR AND EASY TO USE . DELIVERY WAS FAST & EFFICIENT GREAT WOULD BUY FROM AGAIN
Reply from Ducting Express
Thank you for leaving us a Google review, Nick! I am glad to hear you found our website easy to use and found the products you were looking for. We hope to see you online again soon. Kind Regards, Georgina -
Gareth Roberts
Perfect product. Used on a Webasto heater for ducting hot air inside our campervan.
Reply from Ducting Express
Hi Gareth, I am happy to hear that you found the perfect product for your application. Thank you for taking the time to leave us a Google review, we really appreciate it! We hope to see you in store again soon. Kind Regards, Georgina -
Tim Smith
Had the flexible piping I needed. Arrived the next day. Excellent.
Reply from Ducting Express
Hi Tim, thank you for leaving us a Google review, we really appreciate it! I am pleased to hear that we were able to supply the product you were looking for and that it arrived very quickly. We hope we will be your first choice should you ever need any ducting again in the future. Kind Regards, Georgina -
Paul Clifton
I was drawn to Ducting Express by the offer of professional advice with a job I had by sending in measurements and photos. I'm a non trades person, so getting a pro to give advice on what was actually needed was great. This site was easy to use and the de… Read more
I was drawn to Ducting Express by the offer of professional advice with a job I had by sending in measurements and photos. I'm a non trades person, so getting a pro to give advice on what was actually needed was great. This site was easy to use and the delivery, though expensive, was fast - even in the midst of the pandemic.
Reply from Ducting Express
Hi Paul, I am pleased to hear you were happy with your experience with Ducting Express and I am glad we could assist you with your recent installation. Thank you so much for taking the time to leave us a review, it is really appreciated. We hope we can work with you again in the future. Kind Regards, Georgina -
Ramses Torres Vidal
No comment left
Reply from Ducting Express
Thank you for leaving us a 5 star rating, Ramses. We appreciate you taking the time to do this. We hope we can work with you again soon. Kind regards, Georgina -
John Kompo
No comment left
Reply from Ducting Express
Hi John, thank you rating our company 5 stars. We really appreciate that you have taken the time to do this. Kind Regards, Georgina -
Marie Warner
My order arrived quickly and all correct. Great service and great ducting. All fitted well and works as intended.
Reply from Ducting Express
Hi Marie, thank you for your lovely feedback. I am pleased to hear that you were happy with the service you received from Ducting Express and that your goods arrived with you quickly. We look forward to seeing you online again soon. Kind Regards, Georgina -
Mark Kingham
Very helpful and knowledgeable company. Contacted 3 online websites with ducting queries all of which had the “please contact us if you have any questions” option. Ducting Express was the only one to reply.
They also give great service and speedy d… Read more
Very helpful and knowledgeable company. Contacted 3 online websites with ducting queries all of which had the “please contact us if you have any questions” option. Ducting Express was the only one to reply.
They also give great service and speedy delivery. Good set of blogs on the website to help understand what parts are required which was useful for a complete novice like myself.
Worth planning out your project before ordering just to keep the postage costs down.
Reply from Ducting Express
Hi Mark, thank you so much for your lovely review. I am very happy to hear that we could facilitate your requirements and that our blog posts helped you to work out what you needed to complete your order. If you ever need help with any future projects we are only a call away. Kind Regards, Georgina -
Rumen Bogdanov
Good and fast service ????
Reply from Ducting Express
Thank you for leaving us a Google review, Rumen. We really appreciate it! I am pleased to hear you were happy with your experience at Ducting Express. We hope to see you online again soon. Kind Regards, Georgina -
Karl Walters
Very happy with order, just what I needed and very prompt delivery
Reply from Ducting Express
Hi Karl, thank you for taking the time to leave us a Google review, it's highly appreciated. I am pleased to hear you were happy with the service you received from Ducting Express and we hope to work with you again soon. Kind Regards, Georgina -
Kevin Brown
No comment left
Reply from Ducting Express
Thank you for leaving us a 5 star rating, Kevin, We really appreciate it! We hope to see you online again soon. Kind Regards, Georgina -
Andy
Item was as described, it arrived on time. I certainly will use them again.
Reply from Ducting Express
Thank you for leaving us a Google review, Andy. I am pleased to hear you were happy with your order and the delivery time. We look forward to seeing you in store again soon. Kind Regards, Georgina -
Neil Norton Design
Excellent service and a pleasure to speak with, wealth of knowledge 5 Stars from me.
Reply from Ducting Express
Hi Neil, thank you for your very kind review, I am pleased to hear you were happy with the service you received from Ducting Express. We really appreciate you taking the time to review our company, this is very valuable to us. We hope to speak to you again soon. Kind Regards, Georgina -
Isobelle Benge
Great service, the pipe arrived a bit dented but the couriers fault
Reply from Ducting Express
Hi Isobelle, thank you for leaving us a Google review. I am pleased to hear you were happy with the service you received from Ducting Express. I am so sorry to hear that some of your items arrived damaged. If this ever happens again please contact us straight away and we will be more than happy to look into the damage for you. We hope to see you online again soon. Kind Regards, Georgina -
Drew Forsyth
Good and prompt ---thank you
Reply from Ducting Express
Hi Drew, thank you for leaving us a Google review, we really appreciate it. I am happy to hear that you were happy with the service you have received from Ducting Express and we hope to see you online again soon. Kind Regards, Georgina -
My Nmae
No comment left
Reply from Ducting Express
Thank you for leaving us a 5 star rating, we really appreciate it! Kind Regards, Georgina -
Elizabeth Henley Ltd
Excellent service and quality ducting and our third order
Reply from Ducting Express
Thank you for leaving us a 5 star rating! Hope to see you online again soon. Kind Regards, Georgina -
Kevin Smith
Excellent service.
Reply from Ducting Express
Hi Kevin, I am pleased to hear you were happy with the service you received from Ducting Express. Thank you for leaving us a Google review, we really appreciate your feedback. We hope to see you online again soon. Kind Regards, Georgina -
Stuart Williamson
Unfortunately not happy this time we paid £60 for a delivery to site by Tuesday and it arrived on the following Friday. We had men on site expecting it, and had to arrange for them to go back to site again to fit it, this cost us a extra £30 on the deli… Read more
Unfortunately not happy this time we paid £60 for a delivery to site by Tuesday and it arrived on the following Friday. We had men on site expecting it, and had to arrange for them to go back to site again to fit it, this cost us a extra £30 on the delivery charge and mileage, time etc. poor service, did it even let me know they had despatch the order. Will take our business to another supplier.
Reply from Ducting Express
Good morning Stuart. Thank you for your review, we are really sorry that you have had this experience with us. We do aim to deliver orders within 2 to 3 working days so I am sorry for the delay. If you do require anything else, please do not hesitate to contact me on [email protected] or 01455616444. Take care, Enya -
Tessa Collett
Great service, quick delivery and really good quality.
Reply from Ducting Express
Thank you for your kind Google review, Tessa. I am pleased to hear you were happy with your experience at Ducting Express. We really value customer feedback so your review is much appreciated. We hope to see you online again soon. Kind Regards, Georgina -
Vincent Kirchner
Responsive and efficient service. Quick delivery. Good quality products.
Reply from Ducting Express
Hi Vincent, thank you for leaving us a Google review. I am pleased to hear you were happy with your experience at Ducting Express. I hope to see you online again soon, Kind Regards, Georgina -
Factory Production
No comment left
Reply from Ducting Express
Thank you for leaving us a 5 star review, we really appreciate it! Hope to see you online again soon. Kind regards, Georgina -
Neil McGregor Property Services
Fast and efficient service.
Reply from Ducting Express
Thank you for leaving us a Google review, Neil. I am pleased to hear you were happy with the service you received from Ducting Express and hope to see you online again soon. Kind Regards, Georgina -
Geoff Dance
Great range of ducting, bends and reducers and great prices. Quick delivery and everything was as I hoped for. Will buy again if a new project comes up.
Reply from Ducting Express
Hi Geoff, Thank you for your very kind Google review. I am pleased to hear you were happy with your experience with Ducting Express. We hope to see you online again soon. Kind Regards, Georgina -
Logsnstuff Firewood & Sawmilling (Logsnstuff)
Speedy delivery, well priced, recommended
Reply from Ducting Express
Thank you for your kind Google review. We pride ourselves on our quick delivery times and competitive pricing so I am pleased to hear that you were happy with these. We hope we can continue to work with your company going forward. Kind Regards, Georgina -
Dave Rennie
Ducting Express very helpful and professional service
Reply from Ducting Express
Hi Dave, thank you for leaving us a Google review, we really appreciate it! I'm sure the team will be pleased to hear your lovely feedback. Hope to see you again soon. Kind Regards, Georgina -
Les Frank Frank
Excellent service. Only comment being spiral ducts arrive a little damaged, (push in dents and pressed to oval). Reparable with a little work. Caused I would imagine by weight having been applied at some stage. Otherwise very satisfied.
Yours ales Frank
Reply from Ducting Express
Thank you for taking the time to leave us a Google review, we really appreciate it! I am sorry to hear that your spiral arrived slightly damaged, I am pleased to hear you were still able to use the item but if this ever happens again please report this to us straight away and we can look into getting this rectified for you. We hope to see you online again soon. Kind Regards, Georgina -
Adrian Cutting
Great service. Product was delivered when it was planned.
Reply from Ducting Express
Thank you for your review, Adrian. I am pleased to hear your order arrived when expected and you were happy with the service you received from Ducting Express. We hope we can work with you again in the future. Kind Regards, Georgina -
Matthew Sorby
Very helpful on the phone with advice and the product, delivery and overall service were perect.
Reply from Ducting Express
Hi Matthew, thank you very much for leaving us a Google review, we really appreciate it. I am happy to hear that you were pleased with the service you received from the team here at Ducting Express. We hope to continue to work with your going forward. Kind Regards, Georgina -
Steve Barton
Excellent! ordered online, all items dropped of within two days.
will definitely be using again cost was about right too
Reply from Ducting Express
Hi Steve, Thank you for your Google review. I am pleased to hear you were happy with your experience with Ducting Express. Hope to see you online again soon. Kind Regards, Georgina -
Asciidv
Ordered one day, delivery 9.0am the next. What could be better?
Reply from Ducting Express
It's always fantastic to hear when orders arrive super quick! Thank you for leaving us a Google review, we really appreciate it and hope to work with you again soon. Kind Regards, Georgina -
Lee Davies
Excellent service.
Reply from Ducting Express
Hi Lee, thank you for leaving us a Google review. I am happy to hear you were pleased with the service you received from Ducting Express. We hope to see you online again soon. Kind Regards, Georgina -
Obee1 Kinoldee
No comment left
Reply from Ducting Express
Thank you for leaving us a 5 star rating, we hope to work with you again soon. Kind Regards, Georgina
