Customers rate our excellent service at 4.8 out of 5
Already a Ducting Express customer? Please consider leaving us a review.
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Steve Garman
All thanks
Reply from Ducting Express
Good afternoon Steve. Thanks for taking the time to leave us a 5 star Google review! Take care, Enya. -
Alan Hollingworth
Easy to order and delivered as stated, my go to for ducting supplies, reliable.
Reply from Ducting Express
Good afternoon Alan. Thank you for taking the time to leave the team a 5 star Google review! It's great to hear your positive feedback! We hope to see you online again with us soon. Take care, Enya. -
Neil Hodgson
Very fast delivery service and reasonably priced material. i have no hesitation using ducting express in the future
Reply from Ducting Express
Good morning Neil. Thank you for taking the time to leave us a 5 star Google review! We really appreciate the feedback you have provided. We can't wait to see you online again with us soon! Take care, Enya. -
Peng LIU
The price was good, the service is even better, highly recommended. The merchant offers click and collect option which is very convenient for me. Will definitely purchase again when needed.
Reply from Ducting Express
Good Morning Peng. We appreciate you taking the time to leave us a 5 star Google review! Thank you for the positive feedback and we look forward to seeing you in store again soon. Take care, Amy -
Martin Duffy
Fast service and excellent product
Reply from Ducting Express
Good Afternoon Martin. Thank you for leaving us a 5 star Google review! We appreciate your kind feedback. Take care, Amy -
Alan Skiffins
Timely delivery, customer service was efficient and most helpful, one stop shop, pretty much, for my MVHR project. Well done, would use again and would recommend.
Reply from Ducting Express
Afternoon Alan. Thank you for leaving us a Google review! We really appreciate the feedback given! Take care, Enya. -
Mike Lennon
Great service, Fast delivery and quick to respond to emails.
Thank you Ellis
Reply from Ducting Express
Good afternoon Mike. Thank you for taking the time to leave us a 5 star Google review! It's great to hear that you've had a positive experience with the team. We hope to see you online again soon. Take care, Enya. -
John Buckenham
No comment left
Reply from Ducting Express
Good morning John. Thank you for taking the time to leave us a 5 star Google review! Take care, Enya. -
Damian Kosky-Rider
Easy order process and delivered on time with regular updates
Reply from Ducting Express
Good Morning Damian. Thank you for leaving us a 5 star Google review! I am glad you found ordering simple and you were kept well informed. Take care, Amy -
Timothy Brown
Excellent service,
Order completed fully and packaged very well.
Delivered in good time and received in good order and as ordered.
I had a great online experience with a good selection of products available.
It’s a great place for ventilation produc… Read more
Excellent service,
Order completed fully and packaged very well.
Delivered in good time and received in good order and as ordered.
I had a great online experience with a good selection of products available.
It’s a great place for ventilation products of good quality and service.
Good pricing too.
Will shop again here.
Reply from Ducting Express
Good Afternoon Timothy. Thank you for leaving us a 5 star Google review! Great to hear you had a good experience with our website and delivery services. We appreciate the kind feedback and look forward to seeing you online again in the future. Take care, Amy -
Peter Harris
Having ordered an incorrect part I was encouraged to identify exactly what was needed and the correct part was despatched quickly and efficiently. Customer service was excellent even if the customer was less than clear in the initial request.
Reply from Ducting Express
Good Morning Peter. Thank you for leaving us a 5 star Google review! I am glad we were able to resolve your query. We appreciate the kind feedback regarding our services. Take care, Amy -
Deano
Technical information very poor
Reply from Ducting Express
Good Afternoon Dean. Thank you for your review, we are sorry that you have had this experience with us. I am aware you received all the product information via email, with the product and data sheet link attached. The product supplied was suitable for 400mm ductwork, as requested. Our technical team correctly informed you that the 300 x 200 access door is a size we no longer supply, but our alternative is also suitable for 400mm ductwork we offered the 400mm x 300mm to suit 400mm diameter. Unfortunately, your customer was not happy to cut their hole size larger to suit the access door and we were not informed your duct hole size had been pre-cut. We can only advise from the information provided to us and the information we received reflected our technical information provided to you. If you would like to discuss this review further with us, please do not hesitate to give us a call on 01455616444, or alternatively you can email on [email protected]. Take care, Enya -
Paul Bishop
Great products and first class customer service
Reply from Ducting Express
Good Afternoon Paul. Thank you for leaving us a 5 star Google review! We appreciate you taking the time to leave us such lovely feedback and hope to see you online again soon. Take care, Amy -
David Holland
Thanks just what i was after
Reply from Ducting Express
Good Afternoon David. Thank you for leaving us a 5 star Google review! We appreciate you taking the time to leave us feedback. Take care, Amy -
Bobby Smith
Travelled to the store last week to get bits for my hood ventillation and the staff were extremely helpful and went above and beyond with their advice. Definitely would recommend.
Reply from Ducting Express
Good Afternoon Bobby. Thank you for taking the time to leave us a 5 star Google review! We appreciate the kind feedback and glad our team were able to help. Take care, Amy -
Mandy Clark
Great service and fast delivery.
Thanks again
Reply from Ducting Express
Good Afternoon Mandy. Thank you for leaving us a 5 star Google review! We appreciate your kind feedback regarding the service and delivery and hope to see you online again soon. Take care, Amy -
Kane Crosfill
DO NOT BUY FROM HERE!
Asked for advice in regards to ducting for a diesel heater! They sold me the complete wrong equipment (I bought as per their teams reccomendation!)
I called they said they do not have recorded calls to re listen in to the miss info… Read more
DO NOT BUY FROM HERE!
Asked for advice in regards to ducting for a diesel heater! They sold me the complete wrong equipment (I bought as per their teams reccomendation!)
I called they said they do not have recorded calls to re listen in to the miss information I was given.
Refused a refund.
Absolute joke
Reply from Ducting Express
Good Afternoon Kane. Thank you for your review, we are sorry that you have had this experience with us. Unfortunately, we can only advise from the information you gave us, and we were only informed you required ducting for a heater, but it was not specified as a diesel heater. We did question if it was just air that was going through the system and confirmed what temperatures the flexible ducting ordered is suitable for. We can see from the images provided afterwards; the flexible ducting is not suitable for the application. We do request on any estimates sent, that you ensure all items are correct, and we do have datasheets readily available on our website for you to read over, to ensure the product is suitable for the application required. We do offer refunds and are able to offer a refund for the other products on your order, but unfortunately, we cannot accept the product that has been damaged back. This is advised on our returns policy listed on our website. If you would like to discuss this review further with us, please do not hesitate to give us a call on 01455616444, or alternatively you can email on [email protected]. Take care, Amy -
Kev Moore
As a hobby painter I was extremely impressed with the help and assistance that I was given by ducting express. When the parts arrived unfortunately there was minor damage to the ductwork caused by the courier company but ducting express offered to replace… Read more
As a hobby painter I was extremely impressed with the help and assistance that I was given by ducting express. When the parts arrived unfortunately there was minor damage to the ductwork caused by the courier company but ducting express offered to replace these. All parts were good quality, fitted together well and the administration by Staff was quick and very efficient.
Reply from Ducting Express
Good Morning Kev. Thank you for leaving us a 5 star Google review! We appreciate the kind feedback regarding our service given and apologise for any inconvenience caused regarding the minor damages. I am glad we were able to resolve this for you and hope to see you online again soon. Take care, Amy -
Russ Golding
Great
Reply from Ducting Express
Good Afternoon Russ. Thank you for leaving us a 5 star Google review! We appreciate the feedback. Take care, Amy -
Wayne Jackson
No comment left
Reply from Ducting Express
Good Afternoon Wayne. Thank you for leaving us a 5 star Google review! Take care, Amy -
Sebastian Smith
As someone who knows very little about ducting or ventilation, I was initially feeling overwhelmed and uncertain when I started looking into these services. However, my experience with Ducting Express, particularly with Ellis, completely changed that. Ell… Read more
As someone who knows very little about ducting or ventilation, I was initially feeling overwhelmed and uncertain when I started looking into these services. However, my experience with Ducting Express, particularly with Ellis, completely changed that. Ellis went above and beyond to patiently explain everything to me in a way that was both thorough and easy to understand. He answered all my questions, no matter how basic, and never made me feel rushed or uncomfortable. It was clear from our conversation that Ducting Express are true experts in their field. After reaching out to several companies, I felt the most confident and assured with Ducting Express, knowing I was in good hands. I’m truly impressed with their level of service, and I can’t recommend them enough for anyone looking for expert advice and quality products. I will definitely be returning for any future needs!
Reply from Ducting Express
Good Afternoon Sebastian. Thank you for leaving us a 5 star Google review! It is great to hear such kind feedback regarding a member of our team. We appreciate you taking the time to leave us such a thorough review! Take care, Amy -
David Simmons
Very friendly and efficient.
Reply from Ducting Express
Good Morning David. Thank you for leaving us a 5 star Google review! It is lovely to hear such kind feedback on our service. Take care, Amy -
Jase
Great price and delivered on time
Reply from Ducting Express
Good morning Jase. Thanks for leaving us a 5 star Google review. We really appreciate the feedback you have provided! Take care, Enya. -
Tony Banks
Great service and great quality made to measure products.
Reply from Ducting Express
Good Afternoon Tony. Thank you for leaving us a 5 star Google review! We are glad to hear you experienced great service and are happy with the products received. Take care, Amy -
Spencer Cooper
Excellent service ordered Sunday evening delivered by Tuesday morning and the parts are great quality.
Reply from Ducting Express
Good Afternoon Spencer. Thank you for taking the time to leave us a 5 star Google review. We appreciate the positive feedback, happy to hear your order was delivered quickly. Have a great weekend, Amy. -
Sean Harley
Totally unacceptable delivery service and customer care following complaint regarding delivery. I will never use, or recommend, this company again. How you can justify charging £25.80 for delivery that is delivered to the wrong address and has to be co… Read more
Totally unacceptable delivery service and customer care following complaint regarding delivery. I will never use, or recommend, this company again. How you can justify charging £25.80 for delivery that is delivered to the wrong address and has to be collected by the customer. Ducting Express do not see this is an issue and offer no reimbursement of delivery costs!
Appalling Customer Service
Reply from Ducting Express
Good morning Sean. Thank you for your review, we are sorry that you have had this experience with us. I’ve had a look into your order and can see that this was originally placed with us in the evening of 13th January 2025. This was then dispatched on 15th January via DPD and DX. Your order with DPD was delivered directly to yourself on 16th January, whereas your order via DX was delivered to an address 2 miles away on 17th January. We were not aware of your order being delivered to the incorrect address until you contacted us on 20th January, at this point you had already collected the package from the nearby address as you were contacted by the resident who signed for the delivery. If we were notified by yourself that your order had been delivered incorrectly, we would’ve then arranged for this to be collected and redelivered directly to you. But unfortunately, we weren’t given the opportunity to resolve this. I'm sorry that we did not meet your expectations and that you felt we were not able to provide the level of service required, and that you are dissatisfied that we are unable to offer any reimbursement of delivery costs. If you would like to discuss this review further with us, please do not hesitate to give us a call on 01455616444, or alternatively you can email on [email protected]. Take care, Enya. -
Alan Liquorish
No comment left
Reply from Ducting Express
Good afternoon Alan. Thank you for leaving us a Google review. Take care, Enya. -
Kelly Blair
Ordered at approx 12pm and received the next day by 10.30am.... amazing product and so happy they arrived so quickly.
Reply from Ducting Express
Afternoon Kelly! Thank you for taking the time to leave us a 5 star Google review! We really appreciate your feedback and it's great to hear you had a prompt delivery! We hope to see you online again with us soon! Have a lovely day, Enya. -
Paul Smith
Excellent service. I had to amend my order and it was sorted without hassle. Would not hesitate to use again.
Reply from Ducting Express
Good afternoon Paul. Thank you for leaving us a 5 star Google review! It's great to hear you've had a positive ordering experience with us! Take care, Enya. -
Claire Dickie
Great service!
Reply from Ducting Express
Good Afternoon Claire. Thank you for the 5 star Google review! We appreciate the kind feedback on our service. Take care, Amy -
Mark Wright
Good Service with quick delivery and good quality tool
Reply from Ducting Express
Good Afternoon Mark. Thank you for the 5 star Google review! Glad to hear you are happy with our products and service. Take care, Amy -
Paul Gershon
Great company fast delivery
Reply from Ducting Express
Good Afternoon Paul. Thank you for leaving us a 5 star Google review! Glad to hear you received your order quickly. Take care, Amy -
Martin Heywood
Great service and product
Reply from Ducting Express
Good Afternoon Martin. Thank you for leaving us a 5 star Google review! We appreciate the kind feedback. Take care, Amy -
Neil Brown
Very friendly, efficient, and great prices.
Reply from Ducting Express
Good morning Neil. Thank you for taking the time to leave us a 5 star Google review! We really appreciate the feedback you have provided! Take care, Enya. -
Alexandra Tinsley
We ordered the wrong product, and Amy Mead at the company could not have been more helpful, she was marvellous, and so kind. I wouldn’t hesitate to order from them again.
Reply from Ducting Express
Good Afternoon Alexandra. Thank you for leaving us a 5 star Google review! We appreciate the kind feedback and glad you received such good service. We hope to see you online again soon. Take care, Enya -
Thani Muruganandam
No comment left
Reply from Ducting Express
Good Morning Thani. Thank you for leaving us a 4 star Google review! Take care, Amy -
Jan Kozelnicky
Great choice of products, easy to navigate website and speedy delivery. Highly recommended.
Reply from Ducting Express
Good Morning Jan. Thank you for leaving us a 5 star Google review! We appreciate the kind feedback, good to hear you found ordering easy. Take care, Amy -
Steve T
Excellent service and very helpful staff, Ellis helped me get my order quickly before Xmas, top man, thanks again !
Reply from Ducting Express
Good morning Steve. Thank you for taking the time to leave us a 5 star Google review! It's great to hear that Ellis was able to assist you in getting your order prior to Christmas. We hope to see you online again soon! Take care, Enya. -
Jim Maccall
My 3rd order now, super quick delivery, really helpful website including videos for novices to fixed extraction too. Thanks
Reply from Ducting Express
Good Morning Jim. Thank you for leaving us a 5 star Google review! Great to hear you found our website easy to use and had a smooth delivery. We appreciate you taking the time to leave us such kind feedback. Take care, Amy -
Glen Lumsden
Hi a brilliant service and absolut fantastic item, I only wish I had found your company a couple of years ago, so I could have brought this hose when I started woodturning I absolutely love it, and I shall be telling people that I know all about you a fan… Read more
Hi a brilliant service and absolut fantastic item, I only wish I had found your company a couple of years ago, so I could have brought this hose when I started woodturning I absolutely love it, and I shall be telling people that I know all about you a fantastic service thank you very much. Hope you all have a wonderful Christmas, with kind regards Grenville. ????????????????
Reply from Ducting Express
Good Morning Glen. Thank you for leaving us such a kind 5 star Google review! I am glad you have found us now and look forward to seeing you online in future. We appreciate all your lovely feedback and hope you have a great Christmas and a happy new year! Take care, Amy -
Giles Adams
GOOD PRODUCT, AND A QUICK PERSONAL SERVICE. MANY THANKS. GILES ADAMS
Reply from Ducting Express
Good Morning Giles. Thank you for the lovely 5 star Google review! We appreciate your feedback, great to hear you liked the product and good service. Take care, Amy -
Bart Sabel
Swift, effective, helpful, friendly service. Good products at a decent price. Could recommend it to anyone.
Reply from Ducting Express
Good Morning Bart. Thank you for leaving us such a kind 5 star Google review! We appreciate your great feedback and look forward to seeing you online again soon. Take care, Amy -
Brian Smith
Good products & service delivery.
Reply from Ducting Express
Good Afternoon Brian. Thankyou for the 5 star Google review! We really value your opinion and are pleased to hear you were happy with the service and products received. Take care, Amy -
Karl Uzzell
Excellent service. Thank you
Reply from Ducting Express
Good Afternoon Karl. Thank you for leaving us a 5 star Google review! We appreciate the kind feedback on our service. Take care, Amy -
Avril Tozer
Delivery very quick, good customer service
Reply from Ducting Express
Good Morning Avril. Thank you for the 5 star Google review! I am glad you got your order quickly and received good service. Take care, Amy -
Russell Creasey
Fast reliable with quality to match, ill be using your services again very soon
Reply from Ducting Express
Good Afternoon Russell. We appreciate the lovely 5 star Google review! Great to hear you received quick service. We look forward to seeing you online again soon. Take care, Amy -
Rob Sheridan
Very helpful, even after me getting my order wrong! I eventually got the right stuff, all off the shelf. Faultless! And very cost effective.
Reply from Ducting Express
Afternoon Rob. Thank you for leaving us a lovely 5 star Google review! It's great to hear that your order was rectified and delivered promptly! We hope to see you online again with us soon. Take care, Enya. -
Charles Orr
Very fast professional delivery, one day after I placed the order. Excellent service from this company. I'll certainly use them again if I need to.
Reply from Ducting Express
Morning Charles. Thanks for taking the time to leave us a 5 star Google review! We really appreciate the feedback you have provided! Take care, Enya. -
Graeme Pattinson
Great fast efficient service
Reply from Ducting Express
Good morning Graeme. Thank you for leaving a 5 star Google review! Take care, Enya. -
Paul Ash
Great service and price with the order being recieved within 3 days
Reply from Ducting Express
Good Morning Paul. Thank you for taking the time to leave us a positive Google Review! Glad to hear you received great service and a short delivery period. Take care, Amy -
PHILIP JONES
Great service supplied and delivered on time
Reply from Ducting Express
Good morning Philip. Thanks for leaving us a 5 star Google review! We really appreciate the feedback. Take care, Enya.
