Customers rate our excellent service at 4.8 out of 5
Already a Ducting Express customer? Please consider leaving us a review.
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Jase
Great price and delivered on time
Reply from Ducting Express
Good morning Jase. Thanks for leaving us a 5 star Google review. We really appreciate the feedback you have provided! Take care, Enya. -
Tony Banks
Great service and great quality made to measure products.
Reply from Ducting Express
Good Afternoon Tony. Thank you for leaving us a 5 star Google review! We are glad to hear you experienced great service and are happy with the products received. Take care, Amy -
Spencer Cooper
Excellent service ordered Sunday evening delivered by Tuesday morning and the parts are great quality.
Reply from Ducting Express
Good Afternoon Spencer. Thank you for taking the time to leave us a 5 star Google review. We appreciate the positive feedback, happy to hear your order was delivered quickly. Have a great weekend, Amy. -
Sean Harley
Totally unacceptable delivery service and customer care following complaint regarding delivery. I will never use, or recommend, this company again. How you can justify charging £25.80 for delivery that is delivered to the wrong address and has to be co… Read more
Totally unacceptable delivery service and customer care following complaint regarding delivery. I will never use, or recommend, this company again. How you can justify charging £25.80 for delivery that is delivered to the wrong address and has to be collected by the customer. Ducting Express do not see this is an issue and offer no reimbursement of delivery costs!
Appalling Customer Service
Reply from Ducting Express
Good morning Sean. Thank you for your review, we are sorry that you have had this experience with us. I’ve had a look into your order and can see that this was originally placed with us in the evening of 13th January 2025. This was then dispatched on 15th January via DPD and DX. Your order with DPD was delivered directly to yourself on 16th January, whereas your order via DX was delivered to an address 2 miles away on 17th January. We were not aware of your order being delivered to the incorrect address until you contacted us on 20th January, at this point you had already collected the package from the nearby address as you were contacted by the resident who signed for the delivery. If we were notified by yourself that your order had been delivered incorrectly, we would’ve then arranged for this to be collected and redelivered directly to you. But unfortunately, we weren’t given the opportunity to resolve this. I'm sorry that we did not meet your expectations and that you felt we were not able to provide the level of service required, and that you are dissatisfied that we are unable to offer any reimbursement of delivery costs. If you would like to discuss this review further with us, please do not hesitate to give us a call on 01455616444, or alternatively you can email on [email protected]. Take care, Enya. -
Alan Liquorish
No comment left
Reply from Ducting Express
Good afternoon Alan. Thank you for leaving us a Google review. Take care, Enya. -
Kelly Blair
Ordered at approx 12pm and received the next day by 10.30am.... amazing product and so happy they arrived so quickly.
Reply from Ducting Express
Afternoon Kelly! Thank you for taking the time to leave us a 5 star Google review! We really appreciate your feedback and it's great to hear you had a prompt delivery! We hope to see you online again with us soon! Have a lovely day, Enya. -
Paul Smith
Excellent service. I had to amend my order and it was sorted without hassle. Would not hesitate to use again.
Reply from Ducting Express
Good afternoon Paul. Thank you for leaving us a 5 star Google review! It's great to hear you've had a positive ordering experience with us! Take care, Enya. -
Claire Dickie
Great service!
Reply from Ducting Express
Good Afternoon Claire. Thank you for the 5 star Google review! We appreciate the kind feedback on our service. Take care, Amy -
Mark Wright
Good Service with quick delivery and good quality tool
Reply from Ducting Express
Good Afternoon Mark. Thank you for the 5 star Google review! Glad to hear you are happy with our products and service. Take care, Amy -
Paul Gershon
Great company fast delivery
Reply from Ducting Express
Good Afternoon Paul. Thank you for leaving us a 5 star Google review! Glad to hear you received your order quickly. Take care, Amy -
Martin Heywood
Great service and product
Reply from Ducting Express
Good Afternoon Martin. Thank you for leaving us a 5 star Google review! We appreciate the kind feedback. Take care, Amy -
Neil Brown
Very friendly, efficient, and great prices.
Reply from Ducting Express
Good morning Neil. Thank you for taking the time to leave us a 5 star Google review! We really appreciate the feedback you have provided! Take care, Enya. -
Alexandra Tinsley
We ordered the wrong product, and Amy Mead at the company could not have been more helpful, she was marvellous, and so kind. I wouldn’t hesitate to order from them again.
Reply from Ducting Express
Good Afternoon Alexandra. Thank you for leaving us a 5 star Google review! We appreciate the kind feedback and glad you received such good service. We hope to see you online again soon. Take care, Enya -
Thani Muruganandam
No comment left
Reply from Ducting Express
Good Morning Thani. Thank you for leaving us a 4 star Google review! Take care, Amy -
Jan Kozelnicky
Great choice of products, easy to navigate website and speedy delivery. Highly recommended.
Reply from Ducting Express
Good Morning Jan. Thank you for leaving us a 5 star Google review! We appreciate the kind feedback, good to hear you found ordering easy. Take care, Amy -
Steve T
Excellent service and very helpful staff, Ellis helped me get my order quickly before Xmas, top man, thanks again !
Reply from Ducting Express
Good morning Steve. Thank you for taking the time to leave us a 5 star Google review! It's great to hear that Ellis was able to assist you in getting your order prior to Christmas. We hope to see you online again soon! Take care, Enya. -
Jim Maccall
My 3rd order now, super quick delivery, really helpful website including videos for novices to fixed extraction too. Thanks
Reply from Ducting Express
Good Morning Jim. Thank you for leaving us a 5 star Google review! Great to hear you found our website easy to use and had a smooth delivery. We appreciate you taking the time to leave us such kind feedback. Take care, Amy -
Glen Lumsden
Hi a brilliant service and absolut fantastic item, I only wish I had found your company a couple of years ago, so I could have brought this hose when I started woodturning I absolutely love it, and I shall be telling people that I know all about you a fan… Read more
Hi a brilliant service and absolut fantastic item, I only wish I had found your company a couple of years ago, so I could have brought this hose when I started woodturning I absolutely love it, and I shall be telling people that I know all about you a fantastic service thank you very much. Hope you all have a wonderful Christmas, with kind regards Grenville. ????????????????
Reply from Ducting Express
Good Morning Glen. Thank you for leaving us such a kind 5 star Google review! I am glad you have found us now and look forward to seeing you online in future. We appreciate all your lovely feedback and hope you have a great Christmas and a happy new year! Take care, Amy -
Giles Adams
GOOD PRODUCT, AND A QUICK PERSONAL SERVICE. MANY THANKS. GILES ADAMS
Reply from Ducting Express
Good Morning Giles. Thank you for the lovely 5 star Google review! We appreciate your feedback, great to hear you liked the product and good service. Take care, Amy -
Bart Sabel
Swift, effective, helpful, friendly service. Good products at a decent price. Could recommend it to anyone.
Reply from Ducting Express
Good Morning Bart. Thank you for leaving us such a kind 5 star Google review! We appreciate your great feedback and look forward to seeing you online again soon. Take care, Amy -
Brian Smith
Good products & service delivery.
Reply from Ducting Express
Good Afternoon Brian. Thankyou for the 5 star Google review! We really value your opinion and are pleased to hear you were happy with the service and products received. Take care, Amy -
Karl Uzzell
Excellent service. Thank you
Reply from Ducting Express
Good Afternoon Karl. Thank you for leaving us a 5 star Google review! We appreciate the kind feedback on our service. Take care, Amy -
Avril Tozer
Delivery very quick, good customer service
Reply from Ducting Express
Good Morning Avril. Thank you for the 5 star Google review! I am glad you got your order quickly and received good service. Take care, Amy -
Russell Creasey
Fast reliable with quality to match, ill be using your services again very soon
Reply from Ducting Express
Good Afternoon Russell. We appreciate the lovely 5 star Google review! Great to hear you received quick service. We look forward to seeing you online again soon. Take care, Amy -
Rob Sheridan
Very helpful, even after me getting my order wrong! I eventually got the right stuff, all off the shelf. Faultless! And very cost effective.
Reply from Ducting Express
Afternoon Rob. Thank you for leaving us a lovely 5 star Google review! It's great to hear that your order was rectified and delivered promptly! We hope to see you online again with us soon. Take care, Enya. -
Charles Orr
Very fast professional delivery, one day after I placed the order. Excellent service from this company. I'll certainly use them again if I need to.
Reply from Ducting Express
Morning Charles. Thanks for taking the time to leave us a 5 star Google review! We really appreciate the feedback you have provided! Take care, Enya. -
Graeme Pattinson
Great fast efficient service
Reply from Ducting Express
Good morning Graeme. Thank you for leaving a 5 star Google review! Take care, Enya. -
Paul Ash
Great service and price with the order being recieved within 3 days
Reply from Ducting Express
Good Morning Paul. Thank you for taking the time to leave us a positive Google Review! Glad to hear you received great service and a short delivery period. Take care, Amy -
PHILIP JONES
Great service supplied and delivered on time
Reply from Ducting Express
Good morning Philip. Thanks for leaving us a 5 star Google review! We really appreciate the feedback. Take care, Enya. -
Alan Taylor
Quick delivery, ducting as described. Thanks!
Reply from Ducting Express
Good Morning Alan. Thank you for the 5 star Google review! We appreciate the positive feedback and hope to see you online again soon. Take care, Amy -
Smart Rimz
Have used this company in the past , but unfortunately this time we had very slow delivery and when the ducting did arrive several items damaged and bent
Reply from Ducting Express
Good Morning. Thank you for taking the time to leave us your feedback.
We are sorry to hear you are not pleased with our service. I have taken a look into your recent order and can see it was delivered within our delivery timescales displayed on our website. The order was placed on the 11th of November and delivered on our van 4 days later on the 15th of November. Our standard delivery period is between 5-7 working days. In regard to the damages, we have not received any notification of damages via email or telephone. If you could please get in contact with us we can look into this and resolve this issue. Please email us on [email protected] or give us a call on 01455616444. Many thanks, Amy -
Mark Dunham
No comment left
Reply from Ducting Express
Morning Mark. Thanks for leaving us a 5 star Google review! We hope to see you online again with us soon. Take care, Enya. -
Paul Bird
Super fast delivery, Thank you
Reply from Ducting Express
Good morning Paul. Thanks for leaving us a 5 star Google review! Take care, Enya. -
Wayne Harris
I done a click and collect here and it was great. i had some questions about ducting and the member of staff showed me what i could use in future. very helpfull chap
Reply from Ducting Express
Afternoon Wayne. Thank you for leaving us a 5 star Google review! It's great to hear you had a positive collection experience with us! Take care, Enya. -
Eric MacDonald
Very good company delivery was super quick
Reply from Ducting Express
Good morning Eric. Thank you for leaving us a 5 star Google review! It's great to hear your positive feedback! Take care, Enya. -
John Chadwick
Stupendously fast delivery, excellent quality. Very happy. When needed, will use again in the future. Thankyou so much.
Reply from Ducting Express
Good morning John. Thank you for leaving us a 5 star Google review! It's great to hear that you had a speedy delivery. Take care, Enya. -
Peter
Great service and communications with this buy. The item was as expected too. Never used this company before, but needed it and it came next day. But the postage cost I was expecting it to come next day.
Thanks.
Reply from Ducting Express
Good morning Peter. Thanks for taking the time to leave us a 5 star Google review. It's great to hear you've had a positive first experience with us! We hope to see you online again with us soon! Take care, Enya. -
Paul Manning
Efficient and easy to do business with
Reply from Ducting Express
Morning Paul. Thanks for leaving us a 5 star Google review! Take care, Enya. -
Richard Lightfoot
I’ve used Ducting Express on two occasions and both time they were so helpful. The customer services is exceptional.
Reply from Ducting Express
Good afternoon Richard. Thank you for taking the time to leave the team a 5 star Google review! We really appreciate the feedback. Take care, Enya. -
George Macdonald
Very helpful from the get go, Enya was the saleswoman I dealt with and my order processed with ease .
Reply from Ducting Express
Good morning George. Thank you for leaving us a 5 star Google review. It's great to hear that you are happy with the service you've received from myself. We hope to see you online again with us soon! Take care, Enya. -
Rachel Broomfield
Simple to order online, even tells you if they have stock available. Received next day even though I ordered in the afternoon. Very happy with their service, would recommend.
Reply from Ducting Express
Good afternoon Rachel. Thank you for leaving us a 5 star Google review! It's great to hear that the ordering process was simple for you to use and you received your order the following day! We hope to see you online again soon! Take care, Enya. -
Scott Summers
Great service as always!
Reply from Ducting Express
Good morning Scott. Thanks for taking the time to leave us a 5 star Google review! We really appreciate the feedback you have provided. Take care, Enya. -
Peter Mackay
Other than the exorbitant shipping cost this has been a flawless service and the product quality looks spot on.
Reply from Ducting Express
Good Morning Peter. Thank you for leaving us a four star Google review! We appreciate the kind feedback regarding our service. We do try and keep our costs to a minimum, sorry that you found them excessive. Take care, Amy -
Steve Lindley
This company went above and beyond to get my parts sent out on next day delivery as requested. Would definitely use again, their prices were fair and they didn't even hike up delivery cost as they knew I was desperate to get parts quickly. Excellent job guys, thanks.
Reply from Ducting Express
Afternoon Steve. Thank you for taking the time to leave us a lovely 5 star Google review! It's great to hear you've had a positive experience with us. We hope to see you online again with us soon. Take care, Enya. -
Ieuan Hughes
Fab service
Reply from Ducting Express
Good Afternoon Ieuan. Thank you for leaving us a 5 star Google review! We appreciate the positive feedback. Take care, Amy -
Roy Greaves
Fittings at a competitive price with easy ordering and a very fast delivery.
Reply from Ducting Express
Afternoon Roy. Thanks for taking the time to leave us a 5 star Google review. We really appreciate the positive feedback you have provided. We hope to see you online again with us soon! Take care, Enya. -
Gary Ritson
First time we have used Ducting Express,
Great service and prompt delivery,
Will certainly be using them again.
Reply from Ducting Express
Afternoon Gary. Thanks for leaving us a 5 star Google review! It's great to hear that you are happy with the service you've received! Take care, Enya. -
M Piscade
This is my second time using this company. The staff Are very friendly and knowledgeable.
They did help me twice with my orders promptly and efficiently.
Received the order on time and complete.
Wish them well in the future.
Very good standard.
I wil… Read more
This is my second time using this company. The staff Are very friendly and knowledgeable.
They did help me twice with my orders promptly and efficiently.
Received the order on time and complete.
Wish them well in the future.
Very good standard.
I will be using them again soon.
All the best.
Reply from Ducting Express
Good morning. Thank you for taking the time to leave us a lovely 5 star Google review. It's refreshing to hear that you are satisfied with the service and products you've received! We hope to see you online again with us soon. Take care, Enya. -
James Faulkner
Satisfyingly efficient service. In my case hard piping a bathroom inline fan for an efficient, quality installation.
Reply from Ducting Express
Good afternoon James. Thanks for leaving us a 5 star Google review. We really appreciate the feedback! Take care, Enya. -
Papa Steve
Product exactly what I wanted. However, £21.95 for shipping? I had a company and could ship up to 10Kg next day at a cost of £6.95.
Reply from Ducting Express
Good Morning Steve. Thank you for taking the time to leave us a google review. I am glad you received your required product. Unfortunately, due to the parts we are shipping and the size and weight of the products, our shipping charge reflects the amount it costs to get the items to your doorstep via our couriers. Kind regards, Amy -
Andy Elphick
Excellent friendly and fast service !
Reply from Ducting Express
Good morning Andy. Thank you for leaving us a 5 star Google review! We hope to see you online again with us soon. Take care, Enya.
