We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We do not store credit card details nor do we share customer details with any 3rd parties. We will never pass your details on to a third party and will only contact you in matters relating to your order, or with information on special offers and new products. The type of information we will collect about you includes- but is not limited to:
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Your name
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Address
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Phone number
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Email address
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How you heard about us
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And the products you have purchased
We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely. If you are concerned about any aspect of privacy matters with respect to our website you can email us using our Contact Us form.
Payments
Payments by credit or debit card for goods and services supplied by Ducting Express Services Ltd are processed using PayPal virtual terminal. When the payment is processed by PayPal, the details of the credit or debit card are collected over a secure link. Ducting Express Services Ltd does not store any financial details other than your contact details used for delivery & returns. PayPal will use the personal information you provide to process your payment and to refund any monies due to you. PayPal will use industry standard software, which encrypts your information. For further details about the security of this information, please refer to PayPal.
PayPal (Europe) S.à r.l. & Cie, S.C.A.
Société en Commandite par Actions
Registered Office: 5th Floor 22-24 Boulevard Royal L-2449, Luxembourg RCS Luxembourg B 118 349
What are cookies?
Cookies are text files containing small amounts of information, often including a unique identifier, which are downloaded to your device when you visit a website - if your browser preferences allow it. Cookies are then accessed by the originating website on each subsequent visit. Cookies are useful because they allow a website to recognise a user’s device.
How are cookies used
The cookies we use are there to allow you to perform the services you require and to assist us in providing a better website for our users.
When you are visiting our websites. We do not use cookies to store information that identifies you as an individual. Details on cookies used are provided below.
We encourage you to accept the cookies we serve. However, if you wish to restrict or block the cookies which are set by our or any other website, you can do this through your browser settings. Please see ‘How to control and delete cookies’ for more information.
Google Analytics
We use Google Analytics cookies to hold information about your visit to our site. This helps us better identify the use and popularity of our services and how successfully the website is functioning. If you do not wish us to do this, you can opt out of the Analytics service by installing an add-on for your browser. This can be found at http://tools.google.com/dlpage/gaoptout. Alternatively you can delete/restrict the cookies as for any other cookie - see ‘How to control and delete cookies’ for more information.
How to control and delete cookies
You can manage cookie usage through your browser settings. The help function in your preferred browser should provide you with the correct information. Some browsers provide helpful cookie guides.
